任職要求/崗位職責(zé)
Responsible for perfect order fulfillment within the order to cash processes to ensure customer satisfaction. Order to cash includes order entry, pricing verification, customer service/problem resolution, assists with collections and master data maintenance.
CUSTOMER SERVICE
-Ensure perfect order fulfillment of orders and resolve issues as required.
-Gain approval sales management to provide billing adjustments.
-Be the key customer service contact for customers and/or service providers.
-Maintain key internal relationships including marketing, sales, supply chain planning, shippoints, Quality, application development, product management, Credit, Financial Shared Services, and Procurement.
-Support preventive and corrective action in personal area of influence.
- customer master data information in SAP including clarifying and recommending credit limits in coordination with Credit Management.
-Interact with third party service providers (i.e. Freight Forwarders, Carriers, Terminal/Warehouses, Vendors).
-Adhere to SOX Controls.
-Process sample requests by following responsible care guidelines and approvals.
-Support and train customers on e-business platforms.
-Monitors and ensures resolution of order and delivery blocks.
-Provide Order confirmation to the customer, perform price verification between SAP and customer PO, and maintain communication about pricing to the account manager and sales management.
LOGISTICT COORDINATION
- Coordinate with Export/import team to arrange shipment, coordinate booking and shipping documents.
- Coordinate with marine coordinator to norminate bulk vessel status.
PROBLEM RESOLUTION
-Process all billing related adjustments (return, credit/debits.)
-Analyze data to identify and eliminate the root cause of related exceptions.
-Investigate invoice exception.
-Coordinate the Quality Notification process by receiving customer complaint, and entering into SAP. Coordinate swift resolvement of the complaints and respond to customer with solution.
OTHER
-Responsible for coordinating all customer queries and requests for product literature, reports, paperwork, quality and product stewardship information.
-Ensure compliance to safety targets, ISO, Sarbanes Oxley, and Regulatory.
-May visit strategic customers together with Account Manager.
-Foward important customer information to the responsible Marketing and Sales Management, CSE, Product Management, Planning & Sheduling and coordination of relevant actions at customer relevant processes.
REQUIREMENTS:
**Bachelor degree and 2 years above customer service experience (not call center)
- Have international trade knowledge and experience at international liner shipments.
-Troubleshooting/problem solving skills
-Ability to build relationships.
-Team player
-Ability to handle stressful situations
-Understanding of exports/imports, regulations, letters of credit, revenue recognition, documentation requirements, regulated products.
-Fluency in spoken and written English or Japanese/Korea.
- Positive attitude and aptitude to handle change – including ability to manage quickly shifting priorities based on customer needs and current product supply
- Good time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements
企業(yè)介紹
Celanese Corporation (NYSE: CE), is one of the world’s largest producers of acetyl products, as well as a leading global producer of high performance engineered polymers. Our products are widely found in consumer and industrial applications. We operate primarily through four business segments: Advanced Engineered Materials, Consumer Specialties, Industrial Specialties, Acetyl Intermediates. Our operations are primarily located in North America, Europe and Asia. Based in Dallas, Texas, the company employs approximately 8,350 employees worldwide. sales totaled $6.8 billion in 2008, with approximately 65enerated outside of North America. Known for operational excellence and execution of its business strategies, Celanese delivers value to customers around the globe with innovations and best-in-class technologies. As a committed investor in China for over 20 years, Celaneses business portfolio in China includes a holding company in Shanghai, four major joint ventures, and Celanese Nanjing Integrated Chemical Complex, Celanese’s largest integrated complex in the world. Please find details in **************** or *******************.
塞拉尼斯公司（紐交所代碼：CE）是世界***的乙?；a(chǎn)品制造商之一，也是全球領(lǐng)先的高性能工程聚合物制造商，產(chǎn)品廣泛應(yīng)用于消費(fèi)品和工業(yè)領(lǐng)域。塞拉尼斯主要經(jīng)營(yíng)四大業(yè)務(wù)：高性能工程塑料，特種消費(fèi)品，特種工業(yè)品，乙?；虚g體。我們的業(yè)務(wù)經(jīng)營(yíng)主要分布在北美、歐洲和亞洲。塞拉尼斯公司總部設(shè)在美國(guó)德克薩斯州達(dá)拉斯市，全球員工約8350名。2008年塞拉尼斯公司凈銷售收入達(dá)到68億美元，其中約65入來(lái)自于北美以外。塞拉尼斯的卓越經(jīng)營(yíng)理念和商業(yè)戰(zhàn)略部署為業(yè)界所稱道，其創(chuàng)新力和先進(jìn)的技術(shù)力量為全球各地的客戶提升價(jià)值。目前塞拉尼斯在中國(guó)的業(yè)務(wù)包括上海的塞拉尼斯（中國(guó)）投資有限公司、各地的四家合資企業(yè)及塞拉尼斯全球***的化工基地——塞拉尼斯南京一體化化工基地。詳情請(qǐng)見(jiàn)****************或者*******************。
Celanese (China) Holding Co., Ltd
塞拉尼斯（中國(guó)）投資有限公司
Celanese (China) Holding Co., Ltd was established in 2004, located in Lujiazui, Shanghai. The establishment will accelerate Celanese business development in China. In 2007, Celanese relocated the strategic management and headquarters of its Acetyls Business to Shanghai, China, to manage its global business as well as oversee Asia initiatives.
塞拉尼斯(中國(guó))投資有限公司成立于2004年，位于上海陸家嘴。投資公司的成立將大大加快塞拉尼斯在中國(guó)的業(yè)務(wù)發(fā)展。2007年，塞拉尼斯將乙?；鶚I(yè)務(wù)的戰(zhàn)略管理層和營(yíng)運(yùn)總部遷往上海，管理全球乙?；鶚I(yè)務(wù)，同時(shí)兼管亞洲地區(qū)的所有業(yè)務(wù)。
Celanese (Nanjing) Chemical Co., Ltd
塞拉尼斯（南京）化工有限公司
Celanese’s wholly owned, integrated chemical complex is located at the Nanjing Chemical Industrial Park, north of the Yangtze River. Celanese Nanjing Integrated Chemical Complex is Celanese’s largest integrated complex in the world. The complex, incorporating seven units with Celanese’s leading technologies and highest environmental and safety standards, is an exciting new investment and marks a major milestone for Celanese’s operations in China and Asia. The seven units at the complex include capacity for acetic acid, vinyl acetate monomer, acetic anhydride, vinyl acetate emulsions, Celstran long fiber-reinforced thermoplastic (LFRT), GUR ultra-high molecular weight polyethylene (UHMW-PE) and a polymer compounding unit.
塞拉尼斯在華獨(dú)資企業(yè)-塞拉尼斯南京一體化化工基地-坐落于南京化學(xué)工業(yè)園區(qū)，是塞拉尼斯全球***的化工基地，采用塞拉尼斯全球***的技術(shù)以及***環(huán)境與安全標(biāo)準(zhǔn)，它的建成是塞拉尼斯在中國(guó)乃至亞洲業(yè)務(wù)發(fā)展的重要里程碑。該基地包括醋酸、醋酸乙烯單體、醋酐、醋酸乙烯-乙烯共聚乳液、超高分子量聚乙烯和長(zhǎng)纖增強(qiáng)熱塑性塑料的生產(chǎn)裝置以及特種功能高技術(shù)復(fù)合材料裝置。
Our Business Segments
我們的業(yè)務(wù)
Acetyl Intermediates
乙酰基中間體
Major Products: acetic acid, vinyl acetate monomer and value-added derivatives
主要產(chǎn)品： 醋酸，醋酸乙烯單體，增值衍生品
Major End-Use Markets: colorants, paints, adhesives, coatings
主要終端市場(chǎng)： 顏料，油漆，粘合劑，涂料
Advanced Engineered Materials
高性能工程材料
Major products:Engineering polymers: Celanex PBT, Hostaform/Celcon POM, Celstran LFRT, Fortron PPS, GUR UHMW-PE, Impet PET, Riteflex TPC-ET, Vandar PBT and Vectra LCP.
主要產(chǎn)品:工程塑料-- Celanex 熱塑性聚酯, Hostaform/Celcon 共聚甲醛-賽鋼, Celstran 長(zhǎng)纖維增強(qiáng)熱塑性塑料, Fortron 聚苯硫醚, GUR 超高分子量聚乙烯, Impet 熱塑性聚酯, Riteflex 熱塑性聚酯彈性體, Vandar 熱塑性聚酯合金 and Vectra 液晶聚合物。
* Trademarks are owned by Ticona or its affiliates. Fortron is a registered trademark of Fortron Industries LLC."
以上商標(biāo)由泰科納或其關(guān)聯(lián)企業(yè)擁有。Fortron是Fortron Industries LLC的注冊(cè)商標(biāo)。
Major end-use markets: Automotive, Aerospace, Electrical & Electronic, Medical, Appliance, Information Technology, Communications and Consumer
主要終端市場(chǎng): 汽車，航空，電子電氣，醫(yī)療，家用電器，信息技術(shù)，通訊，消費(fèi)品
Consumer Specialties
特種消費(fèi)品
Major Products:Acetate tow and acetate flake；
主要產(chǎn)品: 醋酸纖維絲束和醋片
Major End-Use Markets: Filter products
主要終端市場(chǎng): 過(guò)濾產(chǎn)品
Major Products:Sweeteners and preservatives
主要產(chǎn)品: 甜味劑和防腐劑
Major End-Use Markets: Beverages, confections, baked goods, dairy products
主要終端市場(chǎng): 飲料，糖果，烘焙食品，乳制品
Industrial Specialties
特種工業(yè)品
Major Products: Polyvinyl alcohol, emulsions, basic polymers
主要產(chǎn)品: 聚乙烯醇，乳液，基礎(chǔ)聚合物
Major End-Use Markets: Paper, building and construction, textiles, paints, coatings, adhesives, packaging
主要終端市場(chǎng)：紙張，樓房建筑，紡織品，油漆，涂料，膠黏劑，包裝
南京生產(chǎn)基地地址: 江蘇南京六合區(qū)南京化學(xué)工業(yè)園方水路B07-01, 塞拉尼斯（南京）化工有限公司人力資源部210047。
南京共享服務(wù)中心地址：江蘇南京中山南路1號(hào)南京中心15-16樓，塞拉尼斯（中國(guó)）投資有限公司南京分公司人力資源部210005
上海公司地址：上海市浦東新區(qū)張江高科金科路4560號(hào)金創(chuàng)大廈1號(hào)樓南樓，塞拉尼斯（中國(guó)）投資有限公司人力資源部 200120。
